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Making it happen: Conversation

The words dialogue and conversation are now being used to describe a new way of interacting.

Here's an SSD view of conversation:

  • In conversation, people focus on carefully worded triggering questions. They take time to think before speaking. Everyone has an opportunity to share thoughts. Everyone else listens.
  • Conversation enables a deeper understanding of others' views. Rather than saying "no, you're wrong" participants ask "what do you mean?"
  • Conversation opens up creative capacity. Active listening and reflecting allows us to see connections more clearly. It opens them to possibilities rather than closure to views that they do not immediately share. It enables us to see AND relationships rather than OR relationships.