Diss. - Bragg
Introduction
Literature
Methodology
Results
Conclusion
Other Pages

Dr. William P. Bragg III

Dissertation ~ June 1999

CMC: Learning Networks

Chapter Two: Literature

[Introduction] [Constructivism] [Technology] [Merge] [Summary]

sections in "Technology" literature

[Distance Education] [CMC: Learning Networks] [WBCC]

Computer-Mediated-Communication: Learning Networks in Distance Education

 Computer-mediated-communication (CMC) is a common term for online systems that allow people to communicate with other people via computers and computer networks, such as: email, online discussion lists, and computer conferencing. Distance education settings are increasingly including CMC, especially when the objective is communication among participants. The focus here is on computer conferencing; but much discussion has revolved around CMC in general, and is applicable specifically to computer conferencing. With the recent advent of the Web, a more dynamic version of computer conferencing is emerging: "Web-based computer conferencing."

 CMC has the potential to support effective educational experiences, based on three main qualities:

  • It is capable of supporting complex processes of interaction (Romiszowski, 1990).
  • It supports multi-way communication, or what Harasim  (1990) terms many-to-many communication.
  • It allows for both synchronous and asynchronous communication.

In particular, computer conferencing, the more advanced CMC tool, has been supportive of interactive learning environments that include learning strategies that necessitate high levels of interaction, such as collaborative learning (Kaye, 1992), knowledge sharing (Roberts, 1988), student-teacher dialogue (e.g., feedback), and collegial exchange (Harasim, 1995).

  CMC-based educational settings, such as Hiltz's (1994) "virtual classroom," promote a type of interaction that is often lacking in the traditional face-to-face classroom. There is a level of independence from time and space and a connectivity through dialogue that creates an opportunity for innovative approaches to learning.

Much analysis in this area has been based on models that list attributes of CMC, like Harasim's (1990): (a) many-to-many communication; (b) place independence; (c) time independence; (d) text-based; and, (e) computer-mediated interaction. A thread running through it all is the concept of interaction. Research has centered around what causes interaction and what results from it, the outcomes of particular interactive situations, as well as the general description of the technological aspects of the setting (e.g., What technological design components lead to more interaction?).

 In the literature, both benefits and limitations have been reported on CMC. The following are examples of the benefits and qualities of CMC suggested in research:

 democratic, egalitarian environment (Roberts, 1988; Harasim, 1989; Kaye,

   1989)

  enhanced collaboration (Harasim, 1989; Kaye, 1989; Florini, 1991; Tagg, 1994)

  reflective thinking (Roberts, 1988; Lewis & Hedegaard, 1993; Harasim, 1989)

Also, limitations have been reported:

  difficult group decision-making (Harasim, 1989; Tuckey, 1993)

  limited sharing of knowledge (Roberts, 1988)

  need for moderation and coherent organization (Roberts, 1988; Florini, 1991)

  disorientation and navigation problems (Hiltz, 1994; Harasim et al., 1995)

 A common claim in the literature is that this environment can enhance interaction, moving away from the predominate teacher-centered model where the instructor is the source of the knowledge; and moving toward learner-centered models where peer support, interaction, and collaboration is emphasized (Harasim, 1990). Kaye (1989) stated that models that support group work and collaborative interaction largely determine success.

With the integration of the Web, greater connectivity to the world is possible,

 giving learners access to a vast amount and variety of information sources (Lanfranco & Utsumi, 1993). Web-based computer conferencing is the most recent extension of the merger of these three things:

    • distance education;
    • computer-mediated-communication, namely computer conferencing; and,
    • the Internet-based World Wide Web.

This merger is creating a new learning medium that is highly interactive in all of Moore's (1989) categories of interaction (student-student, student-content, student-teacher), and Saba's (1995) addition to Moore's typology, student-technology. In just looking at the concept of interaction, it is clear to see that a very unique situation has developed. Emerging technologies, such as Web-based computer conferencing, are creating new educational environments that may facilitate unique learning experiences.

 It is also clear, as Moore (1993) advocated, that we can not just add these new technological components to old ways of organizing teaching and learning. New technologies create unique environments. What the students do in their learning processes becomes the focus. The technology mediates and supports. So, research that links theory to distance education settings is even more important with new versions of technological environments. Gonzalez (1995) suggested that research has failed to describe what CMC is doing in theoretical terms, and that there needs to be more analysis in reference to particular teaching-learning models. Again, this becomes more critical with a newer version of CMC, Web-based computer conferencing.

 Particular to this study, is the notion that present educational technology may effectively support constructivist learning. Constructivism is emerging as a philosophical stance toward education that aligns itself with the claims about CMC, especially Web-based computer conferencing. Both constructivism and Web-based computer conferencing assume that effective learning relies on active engagement by the student,  and high levels of interaction, in social-dialogical environments and in real-world situations.  Through socially based interaction, such as collaboration, mentoring, peer tutoring, and negotiation of meaning, students are able to construct knowledge, and this leads to meaning-making (Sheingold, 1991; Jonassen et al., 1995). This learning is not a solitary, individual process; but an interactive one situated in a larger world of people, technology, and resources. Therefore, it is of interest to examine a Web-based course in order to describe and analyze the online interaction in terms of sound pedagogical theory, and a specific model of learning.

 To capture the complexity of online interaction in these CMC based instructional environments, and also link it to theory, a qualitative approach seems best. Such a need for qualitative methods is supported in the literature. For example, Florini (1991) stressed the need for qualitative case studies that described the use of different models of learning in technology-mediated instructional environments. Mason (1992) and Kaye (1992), leaders in CMC applications in distance education, both advocated more qualitative approaches, especially to focus on the online interaction.

[Diss. - Bragg] [Introduction] [Literature] [Methodology] [Results] [Conclusion] [Other Pages]